Haw bank House, Cheadle, Cheshire, SK8 1AL. Call  0161 509 1294,  or use our BOOKING FORM to make an appointment

FAQ

What is a Dermatologist?

What is a Dermatologist?

A dermatologist treats skin diseases, and some cosmetic problems of the skin, scalp, hair, and nails.

Why should I see a consultant dermatologist for my skin condition?

Why should I see a consultant dermatologist for my skin condition?

Not all doctors or medical professionals are experts in diagnosis and treating skin diseases. With the recent advances in aesthetics or cosmetics, many health care professionals have set up clinics and proclaim to be dermatologists - a term that is unfortunately very loosely used.
A consultant dermatologist is a doctor who is on the GMC’s specialist register. This ensures that after they have completed their medical training and obtained membership of Royal College of Physicians, they have successfully completed their specialist training in dermatology for 4 years!
Our consultant dermatologists have specialist interests and are national experts in those fields. So some simple questions you should be asking are:
1. Does your dermatologist meet the above criteria?
2. Are they an expert in the skin conditions they claim to be in?
3. How many procedures have they undertaken since training?

How do I book an appointment?

How do I book an appointment?

You can book an appointment directly by Phone on 0128034567, user the booking form, or email info@everythingskin.co.uk.

Do I need a GP referral to see the dermatologist?

Do I need a GP referral to see the dermatologist?

Although not mandatory, it is considered best practice to get a GP/clinician referral. This would normally have your medical history and other important details which would help the consultant dermatologist in diagnosis and offering you best treatment for your condition.

Do I need a referral for Laser/ Aesthetic treatments?

Do I need a referral for Laser/ Aesthetic treatments?

No, a referral is not required for these consultations and treatments.

Should I get authorisation from my insurers?

Should I get authorisation from my insurers?

If you have private health insurance, it is your responsibility to seek authorisation from your insurance company to reimburse costs of treatment and consultations. We can provide relevant codes but will be unable to seek approval from your insurance company.

Will I need to pay any shortfall?

Will I need to pay any shortfall?

If there is a shortfall in the payment reimbursed by your insurance company, you will be invoiced for the shortfall amount.

What happens in the consultation?

What happens in the consultation?

The first consultation comprises 3-4 components: the interview, examination, investigation and treatment. The beginning of your consultation you will have the chance to explain all your symptoms to the doctor. The next step is an examination, which may simply be a case of the doctor looking at one small part of you, or a complete skin check. In some cases, usually for more complex conditions, this may include examining other areas such as the hair, nails, mouth, genitals, organs and lymph nodes. A light, magnifying glass and mini-microscope might be used. Please note there is an additional cost incurred for blood tests, patch tests, skin or hair scrapings, swabs or for more complex cases, a skin biopsy. Treatment often involves education in the form of an information leaflet about your condition and how to manage it. Occasionally, pre-treatment photographs will be taken.

What are the payment terms, when will I need to pay?

What are the payment terms, when will I need to pay?

All patients are required to pay a deposit prior to the appointment. This will be deducted from the final payment due, which will need to be paid immediately after the appointment.

Are tests included in the consultation fee?

Are tests included in the consultation fee?

Tests such as skin biopsies and blood tests are not included in the initial consultation.

What are the fees?

What are the fees?

We have a transparent and uniform fee structure which can be found here.

Is there a fee for a follow-up?

Is there a fee for a follow-up?

Yes, there is a follow-up fee. This will be discussed at your appointment.

What is our Cancellation Policy and charges?

What is our Cancellation Policy and charges?

We request our patients to provide us with at least 24 hours cancellation notice. In the event that you cancel your appointment within 24 hours, a penalty of 50% of your appointment fee will become applicable. This applies to self-funding and insured patients. We thank our patients for their understanding on this matter.

Can I choose the consultant I wish to see?

Can I choose the consultant I wish to see?

Yes, you can choose any consultant/ practitioner you wish, subject to their availability.

How do I know if the person treating me is safe and experienced?

How do I know if the person treating me is safe and experienced?

You should feel free to ask for accreditation, training and most importantly how many such procedures the clinician has undertaken previously? At Everything Skin Clinic™all procedures are undertaken according to protocols devised and approved by the clinical director. Expert in house medical help and advice is always available.

I suspect I have a skin cancer and I can’t wait to get a GP appointment - what should I do?

I suspect I have a skin cancer and I can’t wait to get a GP appointment - what should I do?

Self funding patients can make an appointment with the consultant dermatologist by ringing the clinic or by emailing and paying a pre-consultation deposit. Insured patients, should ring their insurance company and ask for a preauthorisation number. This will enable us to bill the insurance company. Some insurers, such as BUPA have a fast track service for suspected skin cancer. It may be worthwhile utilising this facility.

Is there any parking in the clinic?

Is there any parking in the clinic?

Yes, there is ample free parking for patients. Overflow pay and display parking is available 50 meters from the clinic.

Will I get a copy of my clinic letter?

Will I get a copy of my clinic letter?

Yes, all patients are offered a copy of their clinic letter which can be emailed/posted to them. If you have provided us with your GP details, we will send a letter to your GP for their records. If you would prefer that the GP is not sent a copy of the consultation letter, please advice us whilst booking an appointment.

Feedback and Complaints Policy

Feedback and Complaints Policy

At Everything skin clinic ™we are committed to providing the best possible care to our patients. We take pride in doing the best for our patient and we are proud of the testimonials and positive patient feedback.
In the rare circumstances when patients are unhappy with our services we would love ear your feedback, purely to learn from our mistakes and to strive to better your experience.
If you do experience any issues or are unhappy about anything at our clinic, including correspondence before and after your visit, please let us know at the time by verbally informing a member of staff. If the event is after you have left the clinic, the please telephone or email your concern. Please feel free to fill in the anonymised feedback forms which can be made available from the reception counter.

If at this present time you would like to email us your feedback on your experience, positive or not, kindly send that over to us.

Formal Complaints Policy: If you would like to write a formal complaint please put your complaint in writing by email to: manager@everythingskinclinic.co.uk or post to: Sarah Houghton

You will get a receipt of your complaint and offer to discuss the matter within three working days. In the unlikely event that we are not able to resolve your complaint internally please see details below of how to seek arbitration or mediation if you are dissatisfied with the outcome.

Raising the matter with the Care Quality Commission.
Call on: 03000 616161
Email us at: enquiries@cqc.org.uk
Look at our website at: www.cqc.org.uk

Contact the Independent Healthcare Advisory Services (IHAS)
IHAS is an organisation that represents many independent health care organisations. It has a code of practice for its members on dealing with patients’ complaints, and it can look into your complaint if you are unhappy with the response you have received from a service.
For their contact details, visit their website at www.independenthealthcare.org.uk

Contact the Citizens Advice Service
Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.

Case Studies

Rhinophyma - enlargement of the nose

Rhinophyma - enlargement of the nose

Rhinophyma - enlargement of the nose

Progressive thickening of skin of nose can leave a bulbous deformity of the tip of nose. People affected by this cosmetic disfigurement often suffer from low self-esteem. Whilst some people may choose to live with this condition, help is available as Mr BO’C from London discovered.

I cannot thank Dr Madan enough for performing the procedure that changed my life. I have gone from having nowhere to go to enjoying life again. I have suffered for the last 10 years from an ever worsening condition medically known at Rhinophyma; my characteristics being a sore large bulbous very red nose. Whilst the medical procedure you performed ended up being the “easy” part, it was such a relief to finally meet someone who was knowledgeable of the condition and had an effective, long term, quick treatment to deal with my worsening condition.

I spent too many years putting my trust in various clinicians who in hindsight seemed to lack ether the knowledge or the resources to treat the physical issues and unable to empathise with me on the mental agony I was suffering. Too often I was rushed through and prescribed the same, long and ineffective treatment (here are some tablets / lotion, stay indoors and I will see you again in 6 months). Just as useless was my private healthcare provider as my condition is considered “cosmetic” and therefore not covered in the policy. They were uninterested. I even visited a couple of cosmetic surgeons in the end who could not help me. In short I felt completely unsupported and on my own.

I came across Dr Madan by chance on the web. He seemed genuine and his website had examples of successful testimonials of similar cases to mine. His prompt responses to my questions, sincerity and knowledge of my condition gave me confidence that there might be a solution. We met for a consultation a week later for an examination. Dr Madan described the procedure which would involve re-modelling my nose using a CO2 laser. It sounded scary and painful but he reassured me that the procedure would take about 40 minutes under Local anaesthetic. The recovery period would be pain free and I would be back home the same day and back to work within 3 weeks. It sounded too easy.

2 weeks later I met Dr Madan at the hospital for the procedure. It was a stress free event. Dr Madan and his nurses were welcoming and 3 injections and 40 minutes later the surgery was complete and my nose was being bandaged up. I was spoken to throughout the procedure reassuring me that it was going well, I felt no pain. I went home the same day and for the next couple of weeks I gently washed my nose under running warm water, each time being careful to dab dry before covering with an ointment and a new bandage. The initial result was fantastic and far exceeded my expectations. It just looked so much better in shape. I had to change the bandage 3 times a day in the beginning as the healing skin is rapidly producing wet yellow cells, but each day this reduced and eventually a scab starts to form. Once the area is dryer you only have to clean and bandage once a day in order to keep the scab clean and moist and therefore avoid any potential infection or scaring.

Throughout this recovery period I felt fit and pain free, my nose might have looked badly burnt but strangely there was no pain at all even when I had to put the ointment on. I stayed in mostly during this time with looking forward to walking outside to get a coffee. Three weeks after the procedure I returned to work (bandage free) and everyone said how good I looked. Those close to me stayed mostly quiet and waited for me to approach them (years or avoiding the subject had taught them to not go there) acquaintances said I looked great and asked what had changed (being nice). Best of all, my wife, children and loved ones were thrilled with the results. My nose now just looks like a nose again in shape and size and is no longer red.

Amazing Today; several months after surgery I am still amazed with the results. I do not think about it anymore which is unimaginable as it used to dominate my life in such a negative way. I now enjoy having my picture taken, I feel confident meeting new and old friends and I can look at myself in the mirror again. I no longer feel people are staring at me or hear hurtful comments. I am very thankful. For those out there who have being living with this condition, who feel alone and are at your wits end then hopefully my story may encourage you to seek help and support.

If you do not want to go private then try and get more of your GP time (not easy) and try to get deferred to a consultant (even harder) Putting my trust in Dr. Vishal Madan was one of the best decisions I have ever made and my only regret is that I did not do it earlier. I don’t blame myself as I found my condition to be generally unappreciated and unsupported by the general medical community and where good advice and options were very difficult to obtain.

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